V301.02 TEAM GUIDELINES
Everything you do influences the academic, personal, and professional development of our students. The Executive Team developed the following guidelines and is committed to working with you on reinforcing the pride and image of Valley City State. By following these Valley City State University Guidelines as we serve our students and each other, each of us contributes to a consistent, positive experience for all.
We are all students throughout life. Always strive to do better.
Help each other learn by encouraging curiosity, reflective thinking, good time management, and
Delight the people you serve
Exceed customer expectations. Give people better service than they expect.
Be direct without being mean. Give people the benefit of the doubt. Such behaviors replace
rumor, criticism, and other negative messages.
Help each other
Tools, tasks, deadlines, projects go much better with help.
Be on time and prepared
Time is the university's primary resource – your time, and that of those who are depending on
No one person has all the right answers. Seeking other ways and respecting other points of view
usually leads to the best answers. Ask, listen, and learn.
Hard work, like exercise, feels really good. It builds productivity and pride. It makes leisure
time all the more enjoyable.
Hard work is often more productive when it is also fun. Seek the fun and enjoyment in the work
you do. Take time to celebrate.
Revised: February 2005