FAMIS: Self-Service

FAMIS Self-Service is web access to our maintenance management software for the end-user that will allow the electronic entry of a service request whether it is general maintenance, request for an estimate, or department funded work. The user will also be able to query existing service requests to find detail information and status of the request, based on each individual user privilege determined by the requesting department.

What do I need to do to get access?

  • Fill out the "Self-Service Request" form requesting access to the FAMIS Self-Service system and return to Facilities Services.
  • Watch for an email from Facilities Services Management for training dates and times.
  • Register for a session and come learn how to use FAMIS Self-Service.

Online Work Request System

Starting FY15, Facilities Services has implemented a new Facilities Management software program, called FAMIS. This new software assists in tracking the many facilities-specific activities, including work orders and with the new program, Facilities Services will be able to better track work orders and projects through one common system, improving efficiency and customer service.

Individuals outside of the Facilities Services department will still have the ability to enter and request a work order (now called a SERVICE REQUEST) online and at their convenience through FAMIS Self-Service.

Commonly Asked Questions

Will I need a new login ID and password?

Your username will be the same username that you use to log in to your VCSU computer, email, etc. You will be able to choose your own password (and reset it if you forget it).

Will I receive notifications concerning my work order?

Yes, you will receive notifications any time your service request is updated by Facilities Services staff.

You will also be able to review all of your past work orders in one, easy viewing screen. You will have the ability to view the details, status, etc.

Is FAMIS Self-Service easy to use?

FAMIS Self-Service is very user-friendly. By following the prompts, you will be guided through the entire entry. With FAMIS Self-Service we are able to set up a procedures library to help users answer pertinent questions to the task at hand to help our staff understand the issue and be able to respond in a more timely and effective manner.