Customer Relationship Management is a strategic initiative that many companies are implementing at this time. This career field is growing every year and we have partnered with one of the nation's top consulting firms, Eagle Creek Software Services (ECS). ECS implements CRM software for companies around the world and they have located in Valley City, ND. Why? They chose VCSU because of the quality students produced by VCSU!

Working in CRM involves understanding how a company interacts with their customers and finding ways to use CRM software to enhance their customer relationship. A CRM consultant position installs, configures and customizes the software, but probably the most important piece is understanding the strategies the business can implement to give their customers a positive experience.

You can get into the CRM Track with just about any major (see list of most common majors under degree type) - all you need are the following classes:
- Introduction to Programming in Java (or equivalent)
- Business Language (Visual Basic) (or equivalent)
- Database Theory/Design (or equivalent)
- Internet languages (Visual Basic Script, Java Script and XML) (or equivalent).
After that, all you have left is a one-semester CRM class and a two-semester paid internship with a CRM software company like Eagle Creek Software Services.
  • Program Contact

    For specific questions about the content of the courses or the nature of the program.
    Susan Pfeifer
    Assistant Professor and Department Chair
    Email: susan.pfeifer@vcsu.edu
    Homepage: Click here
     


  • Enrollment Services Representative

    For all general questions, especially for students new to VCSU.
    Jeremy Wiebe
    Email: jeremy.wiebe@vcsu.edu
    Homepage: Click here