Customer Relationship Management (Certificate)

1.800.532.8641 ext. 7521

Customer Relationship Management is a strategic initiative that many companies are implementing at this time. This career field is growing every year and we have partnered with one of the nation's top consulting firms, Eagle Creek Software Services (ECS). ECS implements CRM software for companies around the world and they have located in Valley City, ND. Why? They chose VCSU because of the quality students produced by VCSU!

Working in CRM involves understanding how a company interacts with their customers and finding ways to use CRM software to enhance their customer relationship. A CRM consultant position installs, configures and customizes the software, but probably the most important piece is understanding the strategies the business can implement to give their customers a positive experience.

You can get into the CRM Track with just about any major (see list of most common majors under degree type) - all you need are the following classes:
- Introduction to Programming in Java (or equivalent)
- Business Language (Visual Basic) (or equivalent)
- Database Theory/Design (or equivalent)
- Internet languages (Visual Basic Script, Java Script and XML) (or equivalent).
After that, all you have left is a one-semester CRM class and a two-semester paid internship with a CRM software company like Eagle Creek Software Services.

Details

• Printable flyer, including courses.
• Printable list of courses within the Customer Relationship Management program for 2012-2014.

Contacts

• Program Contact
  For specific questions about the content of the courses or the nature of the program.
  Susan Pfeifer

  Assistant Professor
  Email: susan.pfeifer@vcsu.edu
  Homepage: Click here
  
   

• Administrative Assistant
  For general questions about the department or the program.
  Ladonna Anderson

  Email: ladonna.anderson@vcsu.edu
  Homepage: Click here
  
   

• Enrollment Services Representative
  For all general questions, especially for students new to VCSU.
  Sabrina Heywood

  Email: sabrina.heywood@vcsu.edu
  Homepage: Click here
  
   

Returning Undergraduate Student Scholarships

Anna B. Spangler Memorial Scholarship Business Education Scholarship (1970) Dacotah Bank Scholarship (2002) David Melgaard Business Scholarship (2010) Dr. John F. Keller (1993) Friends of Business Scholarship

Herman Stern Business Scholarship (1981) Mabel Snoeyenbos Scholarship (1970) Mary G. Heery Scholarship Fund (1993) MDU Resources Foundation Scholarship Sabine D. Mohr Memorial Scholarship (1981)

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